Membership Specialist

09/2021 to Present | Newfields | Indianapolis, IN​

• Collaborated with museum staff across multiple departments to plan and implement 3-5 members-only events, programs, workshops, and/or lectures per month

• Developed a weekly email communication series and bi-annual mailer for Newfields members highlighting upcoming members-only programs, seasonal events, and promotions

• Evaluated Newfields’ existing membership program; benchmarked surrounding area’s museum membership programs; and developed new membership levels, pricing, and benefits alongside the Membership Manager

• Served as the primary representative of Newfields’ Member and Donor Engagement Team by accurately processing up to 50 membership calls and emails each day

• Provided membership training to the Guest Experience Team and worked with them to enhance communications with members, helping increase membership acquisition and retention rates

• Ensured membership fulfillment materials, such as digital and physical membership cards, were processed and delivered in a timely fashion​

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Guest Experience Associate

10/2022 to 04/2023 | Newfields | Indianapolis, IN​​

• Assisted museum guests with ticket sales, membership registration, retail purchases, and wayfinding

• Responded to phone calls and online service requests from museum guests, providing information about special exhibitions, seasonal events, ticket and membership pricing, and photography passes ​

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Evaluation Contractor

05/2022 to 10/2022 | Newfields | Indianapolis, IN

• Researched and evaluated audience engagement in special exhibitions by collecting surveys and interviews from guests

• Evaluated four community salons through informal observations and tracking of participants, notetaking, and transcribing audio recordings of group discussions

• Analyzed and presented findings while highlighting guest feedback and providing recommendations for improvement of special and permanent exhibitions ​

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Community Engagement Associate

09/2021 to 08/2022 | IUPUI | Indianapolis, IN

• Reviewed syllabi and required readings for supervising professor’s Museums, Health, and Well-Being course and Introduction to Museum Studies course

• Implemented and evaluated a service-learning project between course students and Circle City Clubhouse

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Audience Engagement Fellow

08/2021 to 05/2022 | Newfields | Indianapolis, IN

• Researched and evaluated audience engagement by collecting surveys and interviews from guests, transcribing interviews, entering data in Excel, and analyzing findings

• Developed presentations highlighting guest feedback and providing recommendations for improvement of galleries, exhibitions, and seasonal events

• Researched various topics such as inclement weather procedures, social impact, and empathy cultivation strategies and presented findings to the Audience Evaluation and Education Departments

• Planned and implemented school and studio programs such as Wee Wonders, Homeschool Day, and seasonal events ​

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New Business Processor Senior

03/2016 to 07/2021 | OneAmerica | Indianapolis, IN

• Documented annuity-handling procedures and facilitated annuity training across multiple departments

• Processed a high volume of annuity applications while serving as the primary representative for American United Life’s annuity department

• Exercised attention to detail while reviewing policies, correspondence, requirements, and IRS codes/regulations

 

Front Desk Receptionist

06/2015 to 02/2016 | Goodman Campbell Brain and Spine | Indianapolis, IN

• Processed patient paperwork and insurance information; collected co-payments; and updated patient records accordingly

• Worked with multiple departments and other medical locations to process transfer of patient records and scans

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Imaging Specialist

07/2014 to 06/2015 | Gannett | Indianapolis, IN

• Edited photo content for 80+ daily newspapers nationwide

• Cut out images of products, athletes, and headshots for newspaper advertisements and teasers